Let us start by telling you what we don't do. We don't start with an assessment; we don't look at what is going wrong, we don't even start with defining performance and learning outcomes. 

We start with the results you want to see in the business.

What are the business results you want to see?  What business challenges are driving your desire to see something different?  What does success look like?

From there, we can build a strategy to get those results. IHP has developed The Blueprint for Performance Improvement that focuses on business outcomes first, then exploration of the projects necessary to reach them. For clients, Blueprint has revealed new insight that changed the assumed direction for the better. Over the last 15 years our Blueprint model has repeatedly proven its worth-saving time, money and focusing your learning strategy to produce measurable results.

The next step is to identify your audiences and how they each need to behave differently.

At the heart of our approach is an understanding that your business will perform differently only when the people in your business behave differently. Once we know what business results you are looking for, the next step is to clearly identify the behaviors necessary to support that success. This defines your audiences and how they need to behave in order to be in alignment with the targeted results.

Who has to behave differently and how will it look when they are successful?

Now you must discover all of the things that get in the way of people behaving the way they should.

You can create top-of-the-line training where people learn and are ready to transfer that knowledge to the job, but if there are still conditions in the workplace that make it difficult for people to truly behave differently you will not see improved performance.

What are the constraints to effective performance on the job?  What are the systems and situations in the environment that impact their behavior?  What are the things that learning can't fix?

Now that we know the non-learning and learning related performance obstacles, we can begin to design and implement solutions.

Solutions can range from workflow interventions and systems change to new learning initiatives grounded in strong instructional design. Just in time performance support capabilities can get people what they need to know at the moment it counts, greatly reducing training costs and improving ROI. Our award winning learning design approach will provide you with a cost effective solution to getting the human resource realigned to meet the business challenge.

What performance support solutions need to be in place on the job? What changes need to be seen in workflow to support the desired business results? What kind of training is needed, and what are the most efficient ways to deliver it?